Privacy policy
Andorra Wellness Experience is a platform that offers wellness services and products, owned by Arcadia Project, which is committed to protecting individual privacy. This privacy policy covers the personal data that Andorra Wellness Experience holds and outlines how Arcadia Project will use, manage, and protect the personal information it receives.
- Responsible Identity: Arcadia Project - NIF: F187401W
- Postal Address: Av. Meritxell, 36, 2º 2ª - AD500 ANDORRA LA VELLA
- Contact: andorrawellnessexperience@gmail.com
Collection and Use of Personal Information
Andorra Wellness Experience will only collect and use personal information that is necessary for its business purposes and for the health and safety requirements of its staff. All collected information is treated as confidential and will only be used for the purpose for which it was collected, unless permission has been obtained to use it for other purposes. The information will be collected by legal, fair, and discreet means. Any sensitive information will be collected with the person's consent.
Retention and Disposal of Information
Andorra Wellness Experience will only keep the personal information it needs. The information is stored in a combination of secure computer storage facilities. Reasonable security steps will be taken to permanently destroy or depersonalize personal information when it is no longer necessary.
ACCESS AND UPDATE OF PERSONAL INFORMATION
Andorra Wellness Experience will take reasonable measures to ensure that collected, used, or disclosed personal information is accurate, complete, and up-to-date. Individuals may have access to their personal information upon request and notify us of any changes, modifications, or corrections.
ORDER FORMS
If you place an order with us, we ask for user information in our order form. A user must provide correct contact information (such as name and shipping address) and financial information (such as credit card number and expiration date) to securely process the payment.
TREATMENT:
At Andorra Wellness Experience, we process the information you provide us in order to provide you with the requested service and, if necessary, issue the corresponding invoice. The provided data will be kept as long as the business relationship lasts or for the years required to comply with legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation. Furthermore, we always request your authorization to offer you products and services related to those requested and to build customer loyalty.
PURPOSE OF THE PROCESSING:
Description of customer categories and personal data categories:
Customers: Individuals with whom a commercial relationship is maintained
Categories of personal data:
Those necessary for the maintenance of the commercial relationship. Invoicing, sending postal or email advertising, after-sales service, and customer loyalty
Identification data: name and surname, NIF, postal address, phone numbers, email
Those provided for by tax legislation regarding the prescription of responsibilities.
YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA
Any individual has the right to obtain information as to whether Andorra Wellness Experience is processing personal data concerning them or not.
Individuals have the right to access their personal data and request the rectification of inaccurate data or, where appropriate, request their deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Under certain circumstances, individuals may request the restriction of the processing of their data, in which case we will only retain it for the exercise or defense of claims.
Under certain circumstances and for reasons related to their particular situation, individuals may object to the processing of their data. Andorra Wellness Experience will cease processing the data, except for compelling legitimate reasons, or the exercise or defense of potential claims.
WEBSITE SUBSCRIPTION FORM, NEWSLETTER, OR INFORMATIONAL BULLETINS
On behalf of the company, we process the information you provide to us in order to send you advertising related to our products and services through any means (postal mail, email, or telephone) and invite you to events organized by the company. The data provided will be retained until you request the cessation of the activity. The data will not be transferred to third parties except in cases where there is a legal obligation.
Purpose of the processing
• Management of the relationship with potential customers
Description of potential customer categories and personal data categories
- Potencial customers or subscribers to the website (newsletter or informational bulletins): individuals with whom we seek to maintain a business relationship as customers and send them commercial information from the company.
- Categories of personal data: those necessary for the commercial promotion of the company.
The planned deadlines for the deletion of different data categories: five years from the last contact.
LEGITIMACY FOR THE PROCESSING OF YOUR DATA
The legal basis for the processing of your data is the consent of the data subject, which is given when accepting the privacy policy.
HOW TO EXERCISE YOUR RIGHTS
In order to enable you to easily exercise these rights and record your preferences regarding how Andorra Wellness Experience uses your personal data, we will provide you with access through the links in our email marketing campaigns or upon request (by writing to andorrawellnessexperience@gmail.com and properly identifying yourself as the data subject). We will send you an email with a direct link to your preference settings and privacy consent, or your personal data if requested, for your review or deletion.
CHANGES IN PRIVACY AND USAGE POLICIES
We may make occasional changes to the Privacy and Usage Policies. When we make any changes, we will indicate the "last updated" date as shown below.